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When the Bend Memorial Clinic receptionist offered a 90-year-old patient a brochure describing the clinic's medical home model and a letter introducing the nurse care management program, the patient angrily threw the materials back.
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Georgene Siemsen, MS, RN, GNP-BC, visited the home of a 74-year-old patient at Bend (OR) Memorial Clinic because of concerns that she was not refilling her medication consistently. Inside, Siemsen found a disorganized collection of old bottles, expired prescriptions, and multiple refills of the same medications.
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When you meet with patients in person, you can find out information, determine their level of understanding, and develop rapport much better than just talking to them on the telephone, says B.K. Kizziar, RNC, CCM, CLCP, a case management consultant based on Southlake, TX.
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With surging demand from patients with both medical and mental health needs, and continuing pressure to reduce costs, ED managers have a full plate of concerns to contend with.
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As payers and providers alike begin to recognize the value of care coordination, case managers are being given more and more responsibility.
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Getting an entire staff of physicians, nurses, and techs to do things differently is never easy, but you can clear away hurdles by giving them the ability to formulate some of their own solutions.
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Conceding that the effectiveness of risk-based hepatitis C virus testing has plateaued, public health officials are rolling the dashboard dice to capture the grand-daddy of all birth cohorts: Baby Boomers.
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As the nation faces the largest outbreak of pertussis in 50 years, the rate of vaccination of health care workers languishes at about 20%.
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This influenza immunization season may be one of the most challenging for the nation's hospitals as they face a new requirement to track every employee, licensed practitioner, student and volunteer.
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The Department of Health and Human Services (HHS) appears to be taking a step back from its recent emphasis on injection safety issues in ambulatory care and surgical settings (ASCs), though noting that some 3,200 inspections done in fiscal years 2010 and 2011 "found that deficient infection control practices are widespread in ASCs," according to a report by the Government Accountability Office (GAO).