Hospital Management Topics
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Engage Staff When Training or Implementing New Programs
Quality improvement professionals often must train staff in new processes or initiatives, but the effectiveness of those sessions can depend on the approach. A simple meeting with a PowerPoint presentation may not be the best way to get good results.
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IU Health Overhauls CPR Training for Frontline Staff
Like many healthcare organizations, IU Health used to require employees to attend CPR courses every two years. However, because these skills can degrade quickly, employees are training every quarter with online simulations and hands-on practice.
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Health System Improves Stroke-to-Treatment, Door-to-Groin Times
University of Michigan Health in Grand Rapids has dramatically improved metrics for stroke treatment, using communication tools to connect EMS teams with specialists in neurology, radiology, nursing, laboratory, and pharmacy. The improved communication makes it possible for the hospital to activate the appropriate personnel in the ED before stroke patients arrive.
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Preparing for Survey with Response Plan
Most accreditation surveyors will arrive for site visits unannounced or with short notice. Put a plan in place that can be enacted when surveyors arrive.
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The Return of Onsite Surveys: Prepare with Tips, Best Practices
Healthcare accrediting bodies are resuming or planning to resume onsite surveys that were suspended during the height of the COVID-19 pandemic. Quality improvement leaders should act now to ensure their organizations are ready for these critical assessments.
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Remote Registrars Actually More Engaged
Learn how some patient access departments are boosting morale for remote workers.
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Productivity Expectations for Remote Registrars Are Clear, Closely Tracked
Supervisors set the tone early and keep close tabs on employees.
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Financial Counselors Reach Out to Community
Their goal was to find people who were avoiding seeking needed care because of inability to afford it, undocumented status, or language barriers.
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Patient Access Can Assist Those Who Present Without Coverage
Forty-one percent of adults reported job disruption and losing job-based health insurance coverage, according to the results of a recent survey.
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Registrars May Miss Out-of-Network Status if Patient Self-Schedules
For patients, self-scheduling appointments is convenient. For registrars, it complicates matters somewhat.