Hospital Case Management
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Staff Workarounds Pose Medication Error Risk
Patient safety is compromised when healthcare workers use workarounds to speed things up when they are busy, or to overcome roadblocks that make it difficult or impossible for them to follow proper procedures in the medication process.
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Readmission Rates May Not Reflect Quality, Study Says
A study found significant differences in hospitals’ performance when readmissions were assessed for non-Medicare patients and for conditions other than those currently reported.
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Hospital’s Model Cell Uses Case Management Best Practices
At McLeod Regional Medical Center in Florence, SC, a multidisciplinary team created a “model cell” where case management best practices are adapted to meet the needs of the hospital and where new employees receive their training.
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Text Messages Help Keep Patient Recoveries on Track
A program that sends secure text messages every day to help at-risk patients manage their conditions resulted in a 22% decrease in 30-day readmissions and a 46% improvement in 90-day readmissions for Sharp Rees-Stealy Medical Group patients.
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Is the Dyad or Triad Model Best?
What’s the best structure for case management models — dyad or triad? While everyone wants the magic answer, there’s no one-size-fits-all approach.
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Weighing the Pros and Cons of Offsite Utilization Review
Taking utilization review functions away from the unit-based case managers can result in more time at the bedside, but there are factors to weigh before investing in a centralized process.
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Community Hospital Uses Mobile App to Improve Communications, Accelerate Throughput
For cases in which time-to-treatment is a critical factor, improved communication between prehospital providers and ED staff can enable clinicians in the ED to be better prepared to expedite needed treatment.
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Community Health Worker Program Cuts Costs, Admissions for Heart Failure Patients
After total healthcare costs decreased by 79% for at-risk heart failure patients who were followed after discharge by a team of RN continuum case managers and community health workers, Sentara RMH Medical Center expanded the program.
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Interactive Post-discharge Calls Improve Outcomes, Save Time for Case Managers
Readmissions have dropped and patient satisfaction has increased among patients at UAB Medicine who receive interactive post-discharge follow-up calls.
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Don’t Let Use of Technology Violate Patient Confidentiality
Every case management department should have a firm policy that prohibits staff from posting anything related to work, including photographs, on social media.