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A physician-specific case management program provides continuity of care for patients and creates a close working relationship between case managers and physicians at Nazareth Hospital in Philadelphia. The hospital made the decision several years ago to assign case managers (known as care coordinators) and social workers by physician.
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The wound care center at Presbyterian Hospital of Plano (TX) takes a holistic approach to patient care by assigning each patient to one nurse who provides hands-on care and case management. The case management piece is unusual in the outpatient setting. The outpatient wound care case management program has paid off in outcomes that have improved steadily.
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Salaries for case management are increasing, but the vast majority of case managers are working far more than the traditional 40-hour week, according to the results of the 2004 Hospital Case Management Salary Survey. The 2004 survey was mailed to readers of HCM in the June issue. More than half the respondents (58%) were case management directors. Others were case managers, utilization managers, social workers, or had other titles.
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Infection control professionals in a group of cancer centers have developed an algorithm to help meet new patient safety goals by the Joint Commission on Accreditation of Healthcare Organizations. The Joint Commission requires health care organizations to manage as sentinel events all identified cases of unanticipated death or major loss of function due to nosocomial infections.
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A team effort to improve care for congestive heart failure and heart attack patients has paid off for Saint Lukes Hospital and Mid American Heart Institute of Kansas City, MO. The health care organization has been recognized by VHA Inc., a cooperative of not-for-profit health care organizations, for surpassing national standards for clinical excellence in treating the two cardiac conditions.
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Want to cut your diversion hours down to zero? Thats exactly what Hoag Memorial Hospital Presbyterian in Newport Beach, CA, has done by instituting its emergency saturation triage, or Code EST. When Code EST was implemented in July 2000, diversion hours were about 130 monthly.
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Question: How do we avoid patient hoarding, in which nurses or physicians intentionally delay moving a patient out to delay the next patient and give themselves a breather?
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An enhanced care management program is the keystone of Bon Secours Health Systems systemwide performance improvement initiatives in connection with the Centers for Medicare & Medicaid Services pay-for-performance demonstration project.
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Acute myocardial infarction; Coronary artery bypass graft (CABG); Heart failure; Community-acquired pneumonia; Hip and knee replacement.