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Including patients and family members in everything from developing a plan of care to making changes in the hospital's physical appearance has paid off at MCGHealth in Augusta, GA.
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When Lee H. Moffitt Cancer Center in Tampa, FL, redesigned its case management department and assigned case managers by program, patient throughput increased and length of stay dropped.
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In an unprecedented move to publicize the newly revamped Hospital Compare web site, the Centers for Medicare & Medicaid Services (CMS) took out ads in 58 newspapers in major metropolitan areas on May 21, outlining some of the publicly reported hospital data that could be found on the web site.
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Successful discharge planning is a much more complex process than simply moving patients safely out the door, so it follows that evaluating your discharge planning process also might be a complex proposition.
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Patients at King's Daughters Medical Center (KDMC) in Ashland, KY, come from a three-state area creating challenges for the social workers who must find a safe discharge destination for patients, many of whom live in rural areas.
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Strategies that include developing close relationships with post-acute providers; meetings to explore options for extended-stay patients; and collaboration between nurse practitioners, hospitalists, and the interdisciplinary care team have helped Catawba Valley Medical Center in Hickory, NC, reduce the number of patients who stay more than 15 days.
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Deciding whether patients should be in observation or inpatient status always has been a challenge for hospitals and now that the Centers for Medicare & Medicaid Services (CMS) has embarked on a nationwide program to audit for overpayment, placing patients in the correct status is more critical than ever.
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If you assume that patients complaining of headache are nontherapeutic medication seekers or chronic complainers, you risk undertriaging these patients, warns Rebekah Child, RN, MSN, CEN, CNIV, an ED nurse at Cedars-Sinai Medical Center in Los Angeles.
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An elderly woman tells ED triage nurses she's had an excruciating, unrelenting headache for the past two days. She has a steady gait.
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Gilbert (AZ) Hospital has one of the busiest emergency departments in the area and an average ED waiting time of less than 12 minutes.