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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff.
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The National Cancer Act of 1971 set cancer rehabilitation as a goal and provided money to develop training programs and research projects. Soon after, the Bethesda, MD-based National Cancer Institute identified four objectives for rehabilitation of cancer patients: psychosocial support, optimization of physical functioning, vocational counseling, and optimization of social functioning.
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Case managers shouldnt wait for their hospitals to institute cultural competency initiatives. They should try to become more aware of their patients culture and beliefs on their own and make it a continuing process, asserts Joyce E. Vaughn, RN, CCM, a Louisville, KY-based case management consultant and former hospital case manager.
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Each year, Covenant Health System in Knoxville, TN, has a Case Management University for nurses in the system who are interested in becoming case managers.
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Hospital Case Managements annual salary survey was mailed to readers along with the April 2003 issue. Questionnaires, response forms, and postage-paid envelopes were inserted into that newsletter.
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Is it true that we can violate the Emergency Medical Treatment and Labor Act (EMTALA) by not encouraging a patient to stay for treatment when he wants to leave?
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With patient safety a heightened imperative from the Joint Commission on Accreditation of Healthcare Organizations, and facing its own duplicate medical record problem, Truman Medical Center in Kansas City, MO, launched an initiative aimed at ensuring proper patient identification.
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A patient daily goals checkoff form used twice daily during rounds has helped the surgical intensive care unit (SICU) team at Hartford (CT) Hospital achieve a 25% drop in its mortality rate, while cutting lengths of stay and ventilator days.
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The leadership standards of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) require that hospitals provide one level of care for all patients.
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Case managers can provide vital assistance during a disaster, Toni Cesta, PhD, RN, FAAN, knows from first hand experience.