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Making written handouts readily available to clinicians interacting with patients is an important element of patient education.
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Declining rates of hospitalization have discouraged primary care doctors from seeing their patients in the hospital and encouraged the growing use of hospitalists.
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Seniors who are at risk for readmission to the hospital are getting support that helps them stay healthy at home by Care Transitions coaches at SCAN Health Plan, a Long Beach, CA based health plan that provides coverage for Medicare and Medicaid beneficiaries.
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In response to an increasing demand for Spanish-language resources to educate Hispanic Americans about all aspects of chronic pain, the Baltimore, MD-based American Pain Foundation has produced a free brochure available in Spanish and English titled "Explain Your Pain."
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When it's typical for patients to wait four hours or more to see an emergency physician, and your leave-without-being-seen (LWBS) rate is pushing 10%, you know it's time to rethink the whole process.
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Care guides who work with patients at Minneapolis-based Allina Hospitals & Clinics primary care clinics wear business casual clothes and sit in cubicles in the clinic waiting areas, which makes them accessible to the patients who come to see their doctor.
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Healthcare reform mandates, new reimbursement requirements from the Centers for Medicare and Medicaid Services (CMS), and pressure from payers to keep patients out of the hospital and emergency department all mean that hospitals need to do a better job of transitioning patients to another level of care.
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Orientation should be geared to the experiential level of the new staff. The novice case manager will require a different orientation than the experienced case manager. You will need to determine this based on an assessment of the new staff member.
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Your job descriptions should clearly define the minimum amount of education that you require for the role of case manager or social worker.