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A "Survivor" leadership and team-building program developed at Mt. Graham Regional Medical Center is prompting "aha moments" among an increasing circle of access audiences.
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A three-rung access career ladder in place since 2004 at St. Joseph's Hospital Health Center in Syracuse, NY, has drawn a positive response from staff.
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Looking for a way to retain staff and enhance training, the patient access leadership at Delnor Community Hospital in Geneva, IL, turned their focus to the professional certifications offered by the Washington, DC-based National Association of Healthcare Management (NAHAM).
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The Hospital Conditions of Participation (COP) require nearly all hospitals, including limited-service providers and others without emergency departments, to provide emergency services, according to guidance recently released by the Centers for Medicare & Medicaid Services (CMS).
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When Elizabeth Reason, MBA, CHAM, agreed a couple of years ago to fill a vacancy on the board of the Michigan Alliance of Healthcare Access Professionals (MAHAP), it was the beginning of a personal crusade for better education and credentialing of access professionals.
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New, professional-style uniforms for access staff at Florida Hospital Zephyrhills have apparently had a dramatic -- and very positive -- effect on the facility's upfront collections, says patient access supervisor Mike Vanderbilt, CHAM.
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Health care providers and other covered entities that acted in "good faith" to become compliant with the requirement for a National Provider Identifier can continue to accept legacy numbers through May 23, 2008, one year after the NPI rule takes effect.
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Hospitals should provide ongoing training to staff on how and when to access language services, The Joint Commission recommends in a recent report.
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The Government Accountability Office (GAO) says the Department of Health and Human Services (HHS) should define and implement an overall privacy approach identifying milestones for integrating the outcomes of its initiatives.
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Baylor Health Care has implemented an enterprise master patient index (EMPI) that will allow patients at a dozen hospitals scattered over four counties to be registered more easily and with greater assurance of accurate identification.
