Hospital Access Management
RSSArticles
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HIPAA Compliance a Concern as Working from Home Becomes Norm
It is possible for remote employees to breach protocols, but they can protect information with vigilance.
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Patient Identification Issues Start at Registration
Erroneous patient records can cause medical mistakes, problems with reimbursement, and even carry legal ramifications.
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Prior Auths Continue Delaying Care; Serious Adverse Events Reported
American Medical Association president laments lack of progress on an issue that may be putting lives at stake.
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Department Cuts Wait Times to Under 2 Minutes — With Fewer Registration Errors
A department won the day by finally embracing readily available software solutions.
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Patient Access Tracks Metrics Regarding Financial Experience
The patient’s financial experience has become extremely important to patient access departments, but data are not easy to collect. Learn about various tactics departments are using to close the gap.
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Tips to Help Collect Race, Ethnicity, and Language Data
This information collected at registration is for patients’ benefit. It is a way to identify the population the hospital serves, compare outcomes, and find areas that need improvement. When patients and registrars understand this, the process is easier.
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Easier to Ask for Race, Ethnicity, and Language Data if Registrars Know Why
Hospitals want to show care processes and outcomes are not different based on patient race or ethnicity. Facilities do that by collect the data, and then stratifying the whole range of hospital quality measures by race and ethnicity.
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Uncertainty on Auths Means Anxiety for Patients, Registrars
Many health plans waived some authorization requirements during the COVID-19 pandemic, but the actual effect on revenue is unclear.
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Tiny Differences in Health Plans Cause Huge Problems
Registrars contend with dozens of health plans, some of which are almost exactly alike. Those details mean entire claims are denied.
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Self-Serve Registration Options Continue to Evolve
Until recently, many hospitals were looking for ways to increase self-serve registration kiosks use. Priorities have changed, or at least expanded.