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Anna Dapelo-Garcia, director of patient admitting services at Stanford (CA) Hospital & Clinics, says that since staff have become involved in setting specific goals, she has noticed "an increase in their engagement. They are excited and proud to be part of their unit, department, and organization."
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Is a patient's account uncollectible? Is your self-pay patient eligible for financial assistance? Both of these scenarios are becoming more common due to the recession and if the answer to either of these questions is "yes," you should know sooner rather than later.
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In order to improve collection rates, thereby reducing A/R days, several revenue cycle initiatives are utilized at University of California, Los Angeles Hospital System.
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A seemingly minor problem with registration accuracy can cost a hospital tens of thousands of dollars if it's not fixed quickly. Staff may make the same error over and over, resulting in a multitude of claims denials. That is why you'll need strategies to identify errors as soon as they happen, so staff can be re-trained and the errors stopped.
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Does your hospital include specific questions related to patient access when measuring patient satisfaction?
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Some patient access departments are finding they need to put technology investments on hold due to budget cuts, but automating quality assurance (QA) just might be an exception.
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Every patient access department would love to increase its upfront collections, but opinions vary as to the best ways to accomplish this, ranging from cash to pizza parties to simple thank-yous.
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Patient access departments are, without question, "under the microscope" in this recession. Managers need to prove their competency and show the impact of the department on the hospital's bottom line, while facing the threat of budget cuts that could reduce staffing, technology, and education resources.
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Use data to deflect unfair complaints about accessWhen someone has a complaint about patient access either an individual staff person or the department overall how you respond can "make or break" what happens next.
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An ancillary department repeatedly insists that patient access staff are entering the wrong orders. If this accusation was made about your department, what would your response be?
