-
When Irving, TX-based Christus Health set out to improve its revenue cycle operations, it turned to technology and training in equal parts.
-
The patient standing in front of you, or on the receiving end of a phone call from an access staff member, may be confronted with a balance that he or she cannot possibly pay. What happens next?
-
If you want to know if computer kiosks deliver results when they are used to register patients, the answer depends on what results you're looking for.
-
Emergency department (ED) collections are notoriously difficult and often slip through the cracks, due to numerous challenges. However, some patient access departments have found a way to overcome those difficulties and give patients financial counseling in the ED.
-
The number of claims denials was always an important metric for patient access, but now it's front and center, in more ways than one.
-
"With layoffs now hitting hospitals and legislation and government bodies reducing payments, health care facilities cannot afford not to automate," says Katherine Murphy, CHAM, director of access services for Nebo Systems, a subsidiary of Passport Health Communications in Oakbrook Terrace, IL. Murphy also is a delegate to the National Associate of Healthcare Access Management and the president of the Illinois Access Association.
-
To really motivate your staff, you'll need to do more than simply check a "meets expectation" box on their annual reviews.
-
Training and education costs often are the first items on the chopping block when it's time for budget cuts. By offering education online, costs can be cut while quality is maintained.
-
What's the toughest challenge if you want to get serious about emergency department point-of-service (POS) collections? "Changing behavior with the staff as well as the patients," says Denise Helm, director of patient access at St. Rose Dominican Hospital in Las Vegas. "Both prefer the 'bill me later' approach."
-
The number of self-pay accounts is increasing significantly in many patient access departments due to rising unemployment and other factors.
