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These are some of the reasons that admitting representatives at Stanford (CA) Hospital & Clinics were recognized by their co-workers as part of the department's TEAM (Together Everyone Achieves More) awards program.
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Making customer service personal can improve the access staff person's own morale.
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Registration delays mean poor customer service scores for access --- which in turn means big headaches for patient access directors.
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Now that the U.S. Department of Health and Human Services (HHS) has released an interim final rule implementing the breach notification provisions of the Health Information Technology for Economic and Clinical Health (HITECH) Act, risk managers and compliance officers have been huddling with their teams (including their attorneys) to determine exactly how it will impact them and what steps they must take to be in compliance.
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You'd think that any hospital in the country would be pleased to have its nurses come forward when they notice a physician practicing in a manner that is less than optimal for his or her patients. In fact, a number of states even allow the sharing of protected health information if it's necessary for such whistle-blowers to state their case.
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The U.S. Department of Health and Human Services (HHS) is shifting enforcement authority of the HIPAA security rule from the Centers for Medicare & Medicaid Services (CMS) to the HHS Office of Civil Rights. Since 2003, the Office of Civil Rights has overseen enforcement of the HIPAA privacy rule, which protects the confidentiality of patients' health information.
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"If staff are unhappy, you can feel it when you walk around them."
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A miserable employee doesn't care about the job he or she does, won't bother collecting correct information, and won't provide excellent customer service to patients or departments.
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Refresher courses, quality reviews with constructive feedback, coaching, and online courses. These are a few of the ways that access staff are kept up to date at Henry Ford Hospital/Henry Ford Cottage Hospital in Detroit.
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Hospitals are boosting incentives for wellness programs, with the hopes that healthier employees will have lower medical claims and better productivity. That push for greater incentives is likely to continue despite a recent advisory notice cautioning employers not to penalize employees who choose not to participate.
