Hospital Access Management
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News Briefs: AHA has new guidelines for releasing patient data
High-tech solution provides Aurora with real-time bed management system
With diversions, ED is just a symptom of inefficiency
Successful recruiting is key to access creation
News Brief: Software vendors say they’ll be ready for HIPAA
Online resource gives staff instant payer info
An Intranet application at Christiana Care Health System in Wilmington, DE, was developed specifically for patient access staff to improve registration accuracy.Inspire competition with department newsletter
A newsletter is an inexpensive, simple way to inspire some friendly competition to motivate your patient access staff. At Presbyterian Hospital in Charlotte, NC, the patient access department distributes a monthly newsletter featuring top performers for productivity and accuracy. Productivity is measured either by the number of accounts worked or registrations completed.Hospital starts a new POS program for ED collections
According to Richard J. Suszek, director of patient financial services at Barnes-Jewish Hospital in St. Louis, the ED has been challenged to improve upfront collections in order to reduce bad debt and, also, to improve screening for Medicaid eligibility and financial assistance/charity care.Do your staff have trouble asking patients for money?
Increasingly often, patient access staff are put in a difficult position - talking about money with patients. "In today's economy, many people have lost their jobs and their health insurance," says Debby Cornett, RHIA, corporate director of patient access, transcription, and health information management at Jewish Hospital and St. Mary's HealthCare in Louisville, KY.Reward staff for meeting collection goals with patients now paying 'less than ever'
There is no doubt that an incentive program can result in increased upfront collections. There's also no question that it's more important than ever for patient access to get results.