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Adding a coordinator to help regulate the flow of patients to registrars in the outpatient registration area has played an integral role in slashing wait times at the University of Pennsylvania Medical Center-Presbyterian in Philadelphia.
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A new process for streamlining patient care in the emergency department (ED) at Vanderbilt University Medical Center has cut length of stay (LOS) by 52% and reduced the number of patients who leave without being seen from 5% to less than 1%.
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If ensuring compliance with the privacy and security rules of the Health Insurance Portability and Accountability Act (HIPAA) has moved way down on your list of priorities, you might want to reconsider.
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Medicaid enrollees and applicants who receive Medicare or Supplemental Security Income benefits have been exempted from a Deficit Reduction Act provision requiring Medicaid beneficiaries to prove they are U.S. citizens.
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A Six Sigma project at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has significantly quickened the identification of patients who initially are listed as self-pay but found to have insurance after being admitted.
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While it's more typical for Six Sigma projects to have participants in one, or maybe two, departments, a recent patient financial services initiative included staff from four.
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A customized on-line training program for patient access employees at Arlington-based Texas Health Resources (THR) is improving performance, helping to ensure compliance with policies and procedures, and enhancing proficiency across the 13-hospital system.
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Caregivers at Hamot Medical Center in Erie, PA, are using a video interpreting program that allows deaf patients "to be treated as quickly as anyone else".
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A report offering guidelines to help health care organizations ensure effective, patient-centered communications with patients of diverse backgrounds has been released by the American Medical Association (AMA) Ethical Force Program.
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Among the major changes cited by the JCAHO in its recently announced 2007 National Patient Safety Goals is the extension of a requirement that accredited organizations define and communicate the means by which patients and their families can report safety concerns.
