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In the precarious world of checking information for patients who have been to their facility before, hospitals often juggle two important considerations: data integrity and customer relations.
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At Forsyth Medical Center in Winston-Salem, NC, patient flow representatives begin working to positively impact a patient's experience the moment he or she enters the emergency department (ED), says Kirsten Royster, MPA, director of patient access.
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While 80% of hospitals frequently treat patients with limited English proficiency (LEP), only 3% receive reimbursement for providing translation and interpretation services.
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The right combination of people, process, and technology is particularly crucial when it comes to managing collections and charity care procedures.
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Following is a summary of the major job processes of the patient flow representative job at Forsyth Medical Center in Winston-Salem, NC.
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A standard specification for an electronic "continuity of care record" (CCR), a core set of patient data that can follow patients as they receive care at different clinics, hospitals, and physician offices, has been released ...
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A new access career ladder is in the works at Borgess Medical Center in Kalamazoo, MI,...
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">"Tagging," or naming, a project is often credited with creating a sense of ownership and empowerment for those involved.
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every meeting of the Toccare Lo Spirito ("To Touch the Spirit") committee ... time is set aside for a "Toccare moment" - or two ...
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When some of the leaders at Mt. Graham Regional Medical Center in Safford, AZ, got together in 2001 to talk about fostering a more caring, holistic environment for patients, visitors, and employees, it took a while to get a firm grasp ...