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While 80% of hospitals frequently treat patients with limited English proficiency (LEP), only 3% receive reimbursement for providing translation and interpretation services.
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At Forsyth Medical Center in Winston-Salem, NC, patient flow representatives begin working to positively impact a patient's experience the moment he or she enters the emergency department (ED), says Kirsten Royster, MPA, director of patient access.
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In the precarious world of checking information for patients who have been to their facility before, hospitals often juggle two important considerations: data integrity and customer relations.
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To enhance patients' satisfaction levels -- not to mention their ability to rest and heal -- Montefiore Medical Center in Bronx, NY, has gone "back to the basics," says Elodia Mercier, RNC, MS, ANM, administrative nurse manager.
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U.S. hospitals provided $28.8 billion in uncompensated care in 2005, up from $26.9 billion in 2004.
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There is no shortage of ideas when members of the Mt. Graham Regional Medical Center's Toccare Lo Spirito committee start brainstorming, ...
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Hospitals and other health care providers could benefit greatly from incorporating the concepts and strategies prevalent in other industries, ...
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Use of an automated point-of-care wristband bar code system for patient identification at Houston Healthcare in Warner Robins, GA, has reduced information systems errors ...
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The nation got an overall grade of C minus in a recent report by the American College of Emergency Physicians (ACEP) assessing support for emergency care and prevention in each state.
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When some of the leaders at Mt. Graham Regional Medical Center in Safford, AZ, got together in 2001 to talk about fostering a more caring, holistic environment for patients, visitors, and employees, it took a while to get a firm grasp ...
