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A new system for calculating patients' financial responsibility for care at the Mayo Clinic in Jacksonville, FL, is part of an organization-wide review of the revenue cycle, with an eye on gaining efficiencies while enhancing customer service...
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At Grande Ronde Hospital in La Grande, OR - and at other small, rural facilities throughout the nation - there often is a slightly different twist to the way the access department operates.
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Should hospitals post signs advertising their intention to collect insurance copays and deductibles in the vicinity of the emergency department ...?
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Half of the nation's emergency departments (EDs) are at or over capacity, and a majority of hospitals have reported time on ambulance diversion, according to the American Hospital Association's 2006 Survey of Hospital Leaders.
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The Centers for Medicare abd Medicaid Services has published a proposed rule that would require hospitals to give all Medicare beneficiaries a standard notice of non-covered services the day before discharge.
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Helping patients understand their Medicare coverage in the wave of alternative plans that are being offered is a service that all patient access employees should be prepared to provide...
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It is apparently "imposter season" again for JCAHO inspectors, says Joe Cappiello, vice president, accreditation field services, for the Joint Commission on Accreditation of Healthcare Organization in Oakbrook Terrace, IL.
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One of the most effective strategies for enhancing ED throughput at Wake Forest University Baptist Medical Center in Winston-Salem,NC, ...
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The voluntary posting by Massachusetts hospitals of their staffing plans - a first-in-the-nation initiative - has sparked "wonderful feedback" on what the effort has meant to patients and hospitals,...
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With a recent study highlighting the lack of surge capacity in the nation's emergency departments (EDs) and concerns about how health care facilities would respond in the event of pandemic flu,...
