Hospital Access Management
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Leaders in patient access department observed more than 100 registrations
When leaders in the Patient Family Experience department at Ann & Robert H. Lurie Children’s Hospital of Chicago learned that patient satisfaction scores were low in registration areas compared with industry benchmarks, they set out to find out why.
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Patient access learned these lessons from registration QI project
At Virginia Mason Hospital and Seattle Medical Center, patient access leaders recently did a “kaizen” project involving registration.
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Patients see access and clinical areas as one unit
You know that the real reason a patient had to wait an hour at registration is because the provider’s office didn’t send the order when they were supposed to. That reason makes no difference to the patient, however.
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Registrars use this script during pre-registration call
Below is sample scripting written for members of the patient access staff to handle pre-registration of patients at Huntsman Cancer Center, which is based in Salt Lake City, UT
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Department boasts denial rate of just 0.10% even with more payer requirements
Despite increasing requirements from payers, the denial rate at Dublin-based Ohio Health is holding steady at just 0.10%.
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Payer might claim ‘You never sent it!’ but patient access can prove otherwise
“You never sent it.” This response was all too common from payer representatives regarding clinical information that had been sent by registrars at Lawrence (MA) General Hospital.
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A Lean Methodology Improves Accuracy of Pre-arrival Information
Making patient access processes efficient begs for lean principles, says Louisville, KY-based Baptist Health.
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Patient access ‘begs for lean principles’
"Lean” methodology is used for any quality improvement effort in registration areas at Kaleida Health in Buffalo, NY.
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With Presumptive Eligibility, Millions Converted to Medicaid Coverage
In 2014, the patient access department at Genesis Health System used presumptive eligibility to convert almost $8 million in charges to Medicaid coverage.
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Proposed discharge change less oppressive in final form
A potentially onerous hospital discharge rule proposed in April 2006 by the Centers for Medicare and Medicaid Services (CMS) is significantly less burdensome in its final form.