Hospital Access Management
RSSArticles
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Clarification
Updates regarding last month's issue. Also, please see the issue's PDF for more information.
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Obamacare premiums higher in counties without PPOs
Obamacare health plans are required to meet the standards mandated in the Affordable Care Act, but plans may choose whether to cover out-of-network providers and whether to require referrals for specialist visits.
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Meet office staff face-to-face: Patient satisfaction is the goal
Missing ICD-9 codes on orders were delaying care for patients at Riverside Walter Reed Hospital in Gloucester, VA, because payers required the codes to review claims for medical necessity.
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Are other hospital departments exasperated with access? Make them feel like valued customers
Long registration wait times don’t just annoy patients. This frustrating problem can wreak havoc with a clinical area’s schedule.
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Long waits equal complaints, but reg times aren’t to blame
Patient access managers at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, were hearing complaints from patients about long wait times in registration areas. However, registrars weren’t taking too long with patients.
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Seamless registration process at bedside is what patients want in the emergency department
How one Georgia hospital works to improve patient satisfaction scores for ED registration.
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Easy satisfier: Tell patients who you are and know their names
When it comes to satisfaction in registration areas, patient access departments are finding out it’s the little things that count.
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Make Registering Patients a Painless Process
Unexpected surges in volume are the biggest customer service challenge faced in patient access areas at Nemours Children’s Health System in Wilmington, DE.
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Want satisfaction scores to soar? Simple solutions give big results.
An applicant's personal story made quite the impression.
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Patient ID ‘paramount’ to forming interoperable LHS
Patient identification has been called “paramount” to the formation of an interoperable Learning Health System (LHS). So says the College of Healthcare Information Management Executives (CHIME) and the Association of Medical Directors of Information Systems (AMDIS).