Hospital Access Management
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Rapid response team helps with Medicaid changes
While rounding in check-in areas, this statement was overheard by ambulatory support leadership at Ann & Robert H. Lurie Children’s Hospital of Chicago. The problem was recent changes to the state’s Medicaid program, which switched all families on Illinois Medicaid to Medicaid managed care plans.
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Observe your registrars in patient access — You might find out that you’re surprised!
An experienced registrar at UCLA Medical Center, Santa Monica, CA did her job very well, but had consistently low collection rates. While rounding one day, patient access services manager Maria Gordillo found out why.
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New self-pay processes stop $5 million in bad debt
An additional $4 million in revenue was obtained in FY 2014 at Raleigh, NC-based WakeMed Health & Hospitals from self-pay patients in two of its EDs, with a pilot program starting Medicaid applications during the patients’ ED visits.
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Patients harmed by registration errors
Here are three cases of registration errors that were reported to ECRI Institute, a Plymouth Meeting, PA-based organization that researches approaches to improving patient care:
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Incorrect registration data is a significant patient safety worry
Incorrect or missing data in electronic health records is one of the top 10 patient safety concerns identified in a recent ECRI Institute report.
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Same-day access is possible, say access leaders
Same-day access requires careful coordination between the scheduling/pre-services team and ancillary departments.
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IOM report challenges access to stop needless delays
A new Institute of Medicine report on wait times, scheduling, and access to healthcare services puts a spotlight on registration and scheduling processes.
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HIPAA breach attributed to stolen laptops
The latest HIPAA breaches across the country continue to reinforce the importance of basic security measures, with stolen laptops causing trouble for one hospital.
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CareFirst breach tied to Chinese attacks, limited by segmentation
Soon after CareFirst BlueCross BlueShield announced that the company had been the target of a sophisticated cyberattack, clues started arising to suggest that the same attack methods might have been used in this intrusion as with breaches at Anthem and Premera. Those incidents collectively involved data on more than 90 million Americans.
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Vendors can be the weak point in your HIPAA compliance efforts
Business associates can frustrate compliance officers because they cannot be completely controlled, yet their performance can lead to a HIPAA breach for which the hospital or healthcare system is liable. Some providers are trying to use indemnification to escape that trap, but there are limitations to that strategy too.