Hospital Access Management
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Momentum is critical with point-of-service collections
In 2015, patient access leaders at Peoria, IL-based OSF Healthcare determined that $3 million in cash was going uncollected each year. At the time, patient access collected only copays and didn’t ask for outstanding balances.
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Educators correct ‘bad habits’ during evaluations
New patient access hires are trained at Birmingham-based Children’s of Alabama in the following ways: -
Want new hires to have a valuable resource? Give them an ‘associate friend’
About 70% of patient access training at Jacksonville, FL-based Baptist Health now takes place on the job, instead of in a classroom.
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Look for these qualities in access applicants
Two recent patient access hires at Wilmington, DE-based Nemours Alfred I. DuPont Hospital for Children quickly advanced in the department, and both obtained certified healthcare access manager certification. At first glance, though, the applicants didn’t appear to have the desired skill set.
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Is applicant a good fit for the department? Ask his or her future colleagues
An employee satisfaction survey revealed that some patient access employees at Orlando-based Arnold Palmer Medical Center thought that their skills were not a good match for their position.
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ED registration time cut from 30 minutes to 15
Emergency department registrars cut average registration times from 30 minutes to 15 minutes at Irvine, CA-based St. Joseph Health. In addition, the admission financial clearance process is completed, on average, in just 15 minutes. -
Are clinicians rude to registrars? Morale, patient satisfaction at stake
A registrar is finishing up entering an emergency department patient’s demographic information. Suddenly, a clinician enters the room, closes out the registration screen without saying a word to the registrar, and begins talking to the patient as though the registrar isn’t present.
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Career ladder requires these patient access skill sets
Here are the skill sets required for each level of the career ladder at Navicent Health, based in Macon, GA:
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Registrars connect patients in the ED to primary care physicians
Is your emergency department waiting room filled with patients who could be better served at a primary care physician’s office? In May 2015, registrars at Inova Fairfax Hospital in Falls Church, VA, took on a new role of connecting some ED patients with primary care physicians.