Hospital Access Management
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Will Your Best Registrar Jump at a Job Offer, Or Will the Registrar Think Twice Before Leaving?
When an experienced registrar gave notice to her supervisor, Mike Potter, he learned it was only because of money.
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Staff Members Asked For, and Received, More ‘Face Time’ With Managers
The most recent employee satisfaction survey at Hennepin County Medical Center in Minneapolis, MN, revealed that patient access staff wanted more communication from management.
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Obtain Pay Increases, or Offer Incentives
Are you meeting with human resources staff to justify pay increases for patient access? Lauren Delpino, manager of the Patient Service Center at Chester, PA-based Crozer-Keystone Health System, offers these two “talking points”:
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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Department Saw Worse QA Outcomes Initially
Marion (IN) General Hospital’s patient access department saw worse quality assurance outcomes shortly after implementing a QA tool. However, this decrease was expected, because the quantity of data elements being final-reviewed was greatly increased.
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Can Yelp Reviews Enhance Reports on Hospital Quality?
Yelp reviews of hospitals cover topics not found in the federal government’s survey of patients’ hospital experiences, according to the results of a study from Perelman School of Medicine researchers at the University of Pennsylvania in Philadelphia.
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Auth in Place, Then Different Procedure Is Done? Avoid “No Auth” Claims Denials
When a physician orders a procedure to be performed in a surgical setting at Birmingham, AL-based UAB Hospital, patient access staff start the process of obtaining required authorizations.
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Stanford Health Care’s Patients Receive a ‘One-Stop’ Registration for the Hospital System
Patient access leaders at Palo Alto, CA-based Stanford Health Care recently overhauled the “status quo” of patient registration, reports Anna Dapelo-Garcia, MPA/HSA, administrative director of patient access services.
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‘Zero Is Our Goal’— Dramatically Reduce Duplicate Medical Records
Duplicate medical records potentially are dangerous to patients because care decisions are based on incorrect information.
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Use Quality Assurance Tools to Identify — and Fix — Errors Before Claims Go Out
Patient access leaders at Marion (IN) General Hospital wrote rules, tested, and trained more than 70 registrars before going live with a new electronic quality assurance tool in March 2014. The tool (AhiQA, manufactured by Alpharetta, GA-based Relay Health) allows registrars to see errors right after the registration is complete, so they can correct them immediately.