Hospital Access Management
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Look for Early Warning Signs of Violence
A patient, family member, or visitor who may be becoming violent might exhibit physical signs, according to Michael S. D’Angelo, CPP, CHPA, director of security at South Miami (FL) Hospital, who developed a program titled “Healthcare Workplace Safety: Recognizing and Responding to Aggressive Behavior.”
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Members of the Patient Access Department Are ‘Most Exposed and Most at Risk’
Richard Sem, CPP CSC, president of Burlington, WI-based Sem Security Management, has performed security and violence management assessments at dozens of hospitals and clinics. Thirteen of the assessments were done after “active shooter” incidents occurred.
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Prepare Your Patient Access Areas For Challenges that Come after a Disaster
Patient access will face these challenges in the aftermath of mass shootings or other mass casualty incidents:
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Access Copes with Mass Shooting — Fine-tune Processes for Disasters
The patient access team at Orlando Regional Medical Center was informed a mass shooting had occurred only 10 minutes before patients started arriving.
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Oregon Hospitals Offer Cost Estimates Within Three Days
The Oregon Association of Hospitals and Health Systems in Lake Oswego announced that every Oregon hospital can provide a cost estimate for hospital services for a scheduled procedure within three business days.
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3 Top Ways to Boost Morale
Frequent voluntary turnover has a negative impact on employee morale, productivity, and company revenue, warns Rosie Avila Reeve, a patient access scheduler at Tucson (AZ) Medical Center.
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Access Leaders Share Proven Morale Boosters — Make Your Department Irresistible to Employees
At Howard County General Hospital in Columbia, MD, the patient access department’s turnover rates remain too high, Carole L. Sraver, director of patient access, acknowledges.
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Easy Ways to Get Registrars to ‘Engage’
Stephanie Colwell, MBA, CHAA, patient access manager at South Seminole Hospital in Longwood, FL, sets out to learn what motivates individual employees. Next, Colwell helps them achieve their career goals.
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How ‘Engaged’ Are Your Registrars, Really? Face-To-Face Conversations Say More Than Surveys
At Boston-based Tufts Medical Center, an organization-wide survey on employee engagement is conducted every three years. The information assesses how enthusiastic and involved people are with their jobs, but its usefulness to patient access leaders is somewhat limited.
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Give Employees ‘Face Time’ With Your CEO
Most registrars have never met hospital higher-ups personally. This meeting might be just the thing they need to feel more connected to the organization.