Hospital Access Management
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Registrars Receive Incentives of Up to $400 A Month — Others Receive Gift Cards, Movie Tickets
Collections have soared at North Chesapeake, VA-based Chesapeake Regional Healthcare since a monthly incentive program was added.
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Access Has College Faculty Train Collectors
A local community college was an unexpected source of help in improving cash collections at The Cooper Health System in Camden, NJ. Many hospital employees attend classes at the school.
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Boost Collections by 120% or 634%? These Departments Have Done It
ED registrars at The Cooper Health System in Camden, NJ, recently began giving patients who are hospital employees a new option: to use one, two, or three payroll deductions to take care of their copays. This seemingly minor change gave revenue a major boost.
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Medicaid Expansion Report Issued
The Department of Health and Human Services has issued a report summarizing previous research on how the expansion of Medicaid eligibility under the Affordable Care Act has made healthcare more accessible and affordable for eligible low-income adults.
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How to Respond to Clinicians’ Complaints About Delays in Registration
“How come you are asking so many questions? I need you to register this person now!” While well-meaning, such statements made by clinicians often are unfounded.
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What Can Members of Patient Access Staff Disclose to Law Enforcement?
Jeffery Young, CHPA, CPP, president of the International Association for Healthcare Security & Safety, says a patient’s protected health information can be disclosed to law enforcement without the individual’s signed Health Insurance Portability and Accountability Act authorization in these situations:
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Does HIPAA Apply in Disasters? Registrars Can Say More Than They Realize
A frantic woman runs up to an ED registrar after a mass shooting to ask, “Is my son here?” Many registrars believe that if they answer this simple question, it’s a violation of the Health Insurance Portability and Accountability Act. This belief isn’t correct, says Kirk J. Nahra, JD, an attorney specializing in healthcare compliance at Wiley Rein in Washington, DC.
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‘Overwhelming’ Media Attention Placed on Hospital after Shooting
After a 2012 mass shooting occurred inside a movie theater in Aurora, CO, University of Colorado Hospital experienced an “overwhelming” amount of media interest from news outlets across the nation and around the world, recalls spokesperson Dan Weaver.
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Top Challenges for Access after CO Mass Shooting
Here are some of the challenges patient access faced on the night of the 2012 mass shooting inside an Aurora, CO, movie theater:
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Patient Access Staff Needed to Register Patients in Aftermath of Mass Shooting
Only a handful of registrars were on hand at 1 a.m. when the first victims arrived at University of Colorado Hospital on the night of the July 2012 mass shooting inside a movie theater in Aurora, CO.