Hospital Access Management
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Does Your Collections Scripting Come Off as Friendly or Robotic?
Conversational approach gets best results.
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To Build Trust, Tell Patients Why You Need Race and Ethnicity Data
A non-confrontational approach is always best.
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State Laws on Price Transparency Aren't Enough
Due to high out-of-pocket costs, patients are ‘becoming the new payer.’
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Online Training Helps Staff Members Keep Up with Fast-paced, Changing Industry
Continuing education unites staff and helps them execute their jobs down to the smallest detail.
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Do Registrars Gossip About One Another?
Put an end to it quickly to protect morale.
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Surprise Medical Bills Add Up Fast
Patients often unfairly blame hospitals.
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How Patient Access Can Save Money and Improve Satisfaction
Revamped processes are necessary to prevent major problems when handling out-of-network coverage issues.
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Marketplace Enrollees Are in Plans With Lower Deductibles, and Median Is $850
Consumers enrolled in a 2016 health insurance Marketplace plan have moderate deductibles and access to several covered health services before reaching the deductible, according to a new analysis by CMS. The median individual deductible is $850 for HealthCare.gov Marketplace policies, and consumers’ plans have an average of seven covered services before the deductible.
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Staff Concerns Run the Gamut, From Email Capacity to Leaving Department
Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.
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These Problems Made Patients Unhappy, Were Fixed
Here are some problems affecting patient satisfaction in registration areas at Ochsner Healthcare’s Northshore Region in Slidell, LA, that were solved: