Hospital Access Management
RSSArticles
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ED Registration Processes Can Trigger Litigation Against Hospital
Registrars’ involvement in clinical decisions is legal land mine.
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Meet 99.9% Accuracy Goal, Watch Denials Plummet
Patient access focuses on “clean claim” metric.
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Is Patient Access Staff Absent from Certain Hospital Committees?
Department should not be without a voice in critical decision-making.
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Patients Expect ‘Self-service’ Registration Capabilities
However, be careful to avoid delivering an outdated experience.
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Problematic Practices with Charity Regs
Some practices that can put patient access out of compliance with 501(r) requirements.
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Charity Care Regs: ‘Significant Area of Risk for Patient Access’
Make financial assistance information clear and available to all.
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Biometrics Soon Will Be ‘Essential’ for Patient Access
Technology is no longer just ‘nice to have.’
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Overlaid Medical Records: More Dangerous Than Duplicates
Although duplicate medical record numbers (MRNs) certainly are problematic, registering a patient on another person’s MRN is dangerous.
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Conceal Identities of Patients Who Have Been Victims of Violence
Organization must institute different registration process.
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Standardize Processes for Patient Identification
Department maintains 98% accuracy rate.