Hospital Access Management
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About to Hire Registrar? Ask Future Colleagues to Weigh In First
Peers notice things managers don’t.
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Is Candidate a Gem or a Disaster for Patient Access Departments?
Résumé and recommendations only go so far.
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Patient Access Leaders Share Best Collections Training Methods
While making rounds in the department, patient access managers at Kadlec Regional Medical Center in Richland, WA, often heard patients claim they already paid a deductible or that they were overcharged for past services.
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A Single Productivity Metric for All Patient Access Areas
Registrations require varied amounts of time and effort.
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If There’s a Lack of Engagement, Try Creating a Patient Access Council
Staff wanted recognition, communication, and challenges.
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EDs Dread Questions About Cost of Care
New process connects patients and financial counselors.
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Patient Access Staff Working from Home Becomes Winning Strategy
Leaders report improved productivity, higher employee satisfaction.
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Auth-related Denials Are Major Focus; More Full-time Employees Needed
Patient access seeing “marked increase” in denied claims.
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Identify Unrealistic, Problematic Wording in Payer Contracts
Patient access is in best position to pinpoint problems.
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Payers Want Up to 14 Days to Review Authorization Requests
Timeframe is “huge challenge” for financial clearance.