Hospital Access Management
RSSArticles
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Are Registrars Going ‘Rogue’? Effective Ways to Prevent Collection Complaints
A growing emphasis on upfront collections occasionally results in dissatisfied patients. Patient access leaders can take steps to mitigate collection-related complaints.
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Educate Registrars and Patients on New Medicare ID Cards
Patient access departments need revamped processes to prepare for new Medicare ID cards without Social Security numbers.
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Auth Doesn’t Match Service? Expect Claim Denial
Claims denials often occur as a result of “mismatches” between what was ordered or scheduled, and what actually was done. This article discusses how to ensure payment.
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Are Payers Meeting Their Own Requirements for Auths? Find Out What Contractual Language Says
Patient access departments are using contractual language to overturn unfairly denied claims.
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Be Proactive, Not Reactive, With Patient Access Training
This article includes strategies to make patient access training more effective.
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Online Modules Cut 2 Weeks of Patient Access Training
New patient access employees’ training was cut by two weeks with expanded use of online training modules.
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What Do Registrars Do All Day? Many in Hospital Have No Idea
Clinicians and other hospital departments often lack even a basic understanding of the patient access role. At times, this leads to disrespectful attitudes. This article provides suggestions for improving interdepartmental relationships.
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Incorrect or Incomplete MSPQ? Either Way, It’s Lost Revenue
Incomplete or inaccurate completion of the Medicare Secondary Payer questionnaire causes significant problems for the revenue cycle.
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Is Imaging Test Needed ‘Stat?’ Don’t Risk ‘No Auth’ Denial
Payers increasingly are denying claims for “stat” imaging because of no authorization. This article describes practices that can help avoid problems.
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Cut A/R Days by 15% in 1 Year: Move Back-end Functions to Patient Access
By having patient access take on the back-end functions, claims can be processed more quickly, cutting accounts receivable days.