Hospital Access Management
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New ‘Office Tech’ Role Assists Registration Team
An office tech can handle certain duties, which allows registrars to focus on completing registrations and collecting from patients.
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Early Financial Screening Could Improve Access to Mental Health Services
Access to mental health services is a concern for many healthcare organizations, and was identified recently as a top priority at San Diego-based Sharp HealthCare. Patient access and clinical leaders worked together to address this important issue.
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For Employees, CHAA Means 5% Raise, New Title
A promotion and a salary increase happen immediately after employees obtain their Certified Healthcare Access Associate certification at Greater Baltimore (MD) Medical Center.
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Patient Access to See More Affordable Health Plans, Possible Higher Liability
Insurers and states will soon have flexibility to offer more affordable health plans — but there are significant implications for patient access.
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Prior Auth Reform Underway: ‘The Problem Is Real, and It Continues to Get Worse’
The incoming chairman of the American Medical Association discusses the challenges surrounding prior authorization reform.
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Patients Converted to Medicaid: Uninsured Now Under 2%
Many patients have come to The Ohio State University Wexner Medical Center uninsured — but left with Medicaid coverage. Prior to 2014, the uninsured population was around 6%. Today, it’s under 2%. In-house financial counselors obtain the needed verifications for pending Medicaid applications and routinely enroll all types of patients into Medicaid.
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Poor Productivity? It’s Often Outside Patient Access Control
Payer updates or provider processes often are to blame for inefficiency in patient access. This makes it very tough to measure or improve productivity for anyone.
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Assess Service Skills by Asking How Applicant Handled Difficult Customers
One applicant couldn’t stop yawning as she struggled to answer the question. Her body language — full of shrugs and slouches — sent a message that she couldn’t care less about the customers she’d interacted with. Others have blatantly rolled their eyes to show just how frustrated they’d gotten with a particularly annoying customer.
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Underinvestment in Patient Access? Lack of Compelling Data Could Explain
Hospitals don’t invest in patient access the way facilities invest in clinical areas. One reason is lack of data. Understandably, hospital executives want to see more data that can support these financial decisions.
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Surprise Medical Bills Trigger Disputes, Dissatisfaction With Patient Access
Surprise medical bills from out-of-network providers are making headlines and angering patients. They also cause some pretty big problems for patient access.