Hospital Access Management
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Accommodating Walk-ins? Don’t Forget Scheduled Patients
Servicing the growing population of walk-in patients and expanding hours to evenings and weekends “are just the next steps in a patient-first mentality."
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Patients Want Services on Demand
Patient access departments are changing their ways due to rising expectations for on-demand care. Clinics and outpatient service areas at Ochsner Medical Center - North Shore in Slidell, LA, “no longer operate on ‘banker’s hours.'"
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Online Tools Shed Some Light on Out-of-pocket Costs
How much will it cost? It’s a surprisingly complex question, and the ability of patient access employees to answer it is becoming increasingly important. Concurrently, new online price comparison tools are appearing everywhere; yet, those tools carry questionable value.
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Communication, Not Computer Expertise, a Must-have Skill for Patient Access
Not too long ago, some basic computer skills and the ability to collect demographic information were pretty much all that was needed for a patient access employee to succeed. Now highly skilled at upfront collections, financial discussions, and customer service, their role continues to expand both in scope and complexity.
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Self-service Options Coming to Patient Access?
Americans have become accustomed to self-service options in many aspects of their lives, such as booking airline tickets or making hotel reservations. In sharp contrast, patient access processes are starting to seem terribly outdated. Patients are starting to desire self-service options in their healthcare experience, making patient access processes seem terribly outdated.
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Legal Case Shows Risk of Improper Patient Info Disclosure
An ongoing legal case illustrates the risk healthcare providers face when they do not properly safeguard patient data and make it available to third parties without consent, even when complying with a subpoena.
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OCR Concerned About HIPAA Contingency Plans
Developing a good HIPAA contingency plan is critical to ensuring a facility can access data during a disaster or cyberattack, and it also is required for HIPAA compliance. Creating that plan may require more assessment and planning than one might imagine, and it’s the kind of thing that can be lacking in an otherwise good HIPAA program.
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Make Great First Impression on Patients
Registrars are one of the first people visitors encounter in the ED or admitting department. Maintaining a positive demeanor while delivering care is essential.
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Patient Access Needs Conflict Resolution Skill Set
Conflict management is an essential skill for anyone who works in patient access, in light of angry patients, frustrated clinicians, and sometimes even trouble-making colleagues.
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Collections More Than Doubled While Satisfaction Scores Remained High
Improved communication and better training keep staffers at one Florida ED on top of their game.