Hospital Access Management
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Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
Registrars Can Defuse Tense Encounters
When patients hear about high out-of-pocket costs, did not realize their insurance would leave them with a large balance, or just did not know their copay was so high, registrars often bear the brunt of their frustration.
Clinicians to Registrars: ‘You Take Too Long’
There is probably no area that is more challenging to register patients than a busy, chaotic ED. To make things even more challenging, clinicians frequently are impatient with registrars. There are several sources of tension between clinicians and patient access.
Training Key to Driving Preservice Revenue Increase
The patient access services department at UCLA Medical Center made the decision to create a designated team for preservice registration and collections many years ago, which has improved patient wait times and increased hospital collections.
Make Fantastic ‘Front Door’ Impression on All Patients
All departments in one health system use the AIDET communication tool. The acronym stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Here are some examples of how it sounds to a patient being registered.
Tips to Prevent Registration Short-staffing
Inadequate staffing during high-volume periods is a top dissatisfier in registration area surveys. Experts offer potential solutions to minimize this frustrating occurrence.
What Do Clinical Area Staff Think About Patient Access?
Virtually all patient access departments measure patient satisfaction in some way. But what about clinical area satisfaction with patient access?
Hospitals Hit 2% of Net Revenue for Point-of-service Collection
For the first time ever in early 2017, all four of Rockledge, FL-based Health First’s hospitals hit a long-awaited target for point-of-service collections: They all collected 2% or more of net revenue — and have not stopped hitting that mark since. The secret weapon behind this revenue cycle milestone? The department created two designated roles: collection and account creation.