Hospital Access Management
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Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
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Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
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Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
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Registrars Can Defuse Tense Encounters
When patients hear about high out-of-pocket costs, did not realize their insurance would leave them with a large balance, or just did not know their copay was so high, registrars often bear the brunt of their frustration.
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Clinicians to Registrars: ‘You Take Too Long’
There is probably no area that is more challenging to register patients than a busy, chaotic ED. To make things even more challenging, clinicians frequently are impatient with registrars. There are several sources of tension between clinicians and patient access.
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Training Key to Driving Preservice Revenue Increase
The patient access services department at UCLA Medical Center made the decision to create a designated team for preservice registration and collections many years ago, which has improved patient wait times and increased hospital collections.
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Make Fantastic ‘Front Door’ Impression on All Patients
All departments in one health system use the AIDET communication tool. The acronym stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Here are some examples of how it sounds to a patient being registered.
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Tips to Prevent Registration Short-staffing
Inadequate staffing during high-volume periods is a top dissatisfier in registration area surveys. Experts offer potential solutions to minimize this frustrating occurrence.
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What Do Clinical Area Staff Think About Patient Access?
Virtually all patient access departments measure patient satisfaction in some way. But what about clinical area satisfaction with patient access?
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Hospitals Hit 2% of Net Revenue for Point-of-service Collection
For the first time ever in early 2017, all four of Rockledge, FL-based Health First’s hospitals hit a long-awaited target for point-of-service collections: They all collected 2% or more of net revenue — and have not stopped hitting that mark since. The secret weapon behind this revenue cycle milestone? The department created two designated roles: collection and account creation.