Hospital Access Management
RSSArticles
-
Avoid Over-Collecting From Patients: Refunds Mean Costs and Rework
Learn some tips about how to avoid collecting too much money from patients.
-
Do Not Leave Night Shift Registrars Leftover Pizza to Clean Up
Treating those who work nights the same as those who work during the day is important for morale.
-
Millions More Are Insured, But Barriers to Care Persist
Thanks to the Affordable Care Act, millions more Americans are insured. However, that does not mean all these new customers can access healthcare without any trouble. If someone bought an individual plan or if someone is on Medicaid, they encounter more barriers to care than those who are on employer-sponsored health insurance plans, according to the authors of a recent study.
-
New Possibilities With Preregistration If It Happens Earlier
An Alabama-based health system reports the successes (and challenges) of an ongoing preregistration project.
-
Must-Have Metrics to Track Productivity of Centralized Schedulers
Some patient access departments are moving toward centralized scheduling, where appointments are booked all in one place. There are many advantages to this; still, tracking productivity is a challenge.
-
In-Network Hospital Patients Still Receive Surprise Bills From Providers
Surprise medical bills have been debated in state- and federal-level policy discussions, media reports on individual patient experiences, and recent academic literature. Now, there are new data on just how often these surprise out-of-network bills are sent.
-
Revenue Cycle Leaders Revamp Financial Clearance Process
Routine encounters with patients with little-to-no understanding of their out-of-pocket costs.
-
Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
-
Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
-
Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.