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Carolinas HealthCare System in Charlotte, NC, regularly preregisters between 96% and 98% of its scheduled patients while reducing denials and accounts receivable days thanks to an innovative and ambitious pre-services department that serves four acute-care facilities.
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When it came time to reinvent the admissions process at St. Helena Hospital in Deer Park, CA, admitting director Peggy ONeill faced tasks ranging from a complete overhaul of the staffing structure to a redesign of the departments physical space.
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Nonprofit hospital settles suit for $150 million; CMS: Reimbursement for immigrant care proposed; AHRQ outlines alternate health care sites
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The main reasons Susan Baxley, corporate admitting manager, wanted to work for Adventist Health were because of its mission statement to share Gods love by providing physical, mental, and spiritual healing, and because of its desire to implement best practice registration.
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Cash collections in the emergency department (ED) at Wake Forest University Baptist Medical Center, in Winston-Salem, NC, have almost doubled in the past two years as staff continue to focus on enhancing customer service and gaining buy-in from clinicians.
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A new career ladder for emergency department registrars at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has helped reduce staff turnover and is providing increased motivation for employees to perform at higher levels in cash collections, among several other categories.
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If planning isnt already under way, the time is now for your hospital to get ready for implementation of the Health Insurance Portability and Accountability Acts (HIPAA) security rule, which takes effect April 21, 2005.
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Care of uninsured putting EDs at risk; Uninsured impact hospitals bad debt; Get help on-line for move to EMR; Tool helps evaluate
disaster drill planning
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As the University of California, Davis, Health System goes forward with the successful implementation of its preadmission discharge planning and utilization review program, Karen A. Warne, RN, manager for patient services and transfer center, keeps in mind a next step toward seamless patient access.
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Hospitals wishing to protect themselves from EMTALA-related complaints and the scrutiny follows are well advised to embrace the growing trend toward bedside registration, suggests Peggy Nakamura, RN, MBA, JD, assistant vice president, chief risk officer and associate counsel for Sacramento, CA-based Adventist Health.
