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In early 2008, Massachusetts hospitals will adopt a uniform policy not to charge patients or insurers for certain rare but serious adverse events, the Massachusetts Hospital Association announced recently.
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When Cassandra Pundt, RN, CEN, decided to "ratchet down" from her demanding job as emergency department nursing manager at St. Mary's Hospital in Tucson, AZ, she created a position for herself that made use of her nursing skills and filled a void in the ED operation.
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As Northern Hospital of Surry County moved from one manual solution for tracking registration errors to another, Terry Hancock, manager of patient access and customer service, says ...
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The traumatic events of Sept. 11, 2001, now seared into the national consciousness, were particularly up close and personal for Michael Friedberg, FACHE, CHAM, who was on his way to work at Jersey City Medical Center, across the river from the World Trade Center, when the hijacked planes hit the towers.
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Making patient bills more user-friendly -- not to mention ensuring that they are actually accurate -- continues to be a focus in the health care industry.
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Recruiting and hiring staff for a customer call center is a process rife with challenges, ranging from a shrinking candidate pool to the structured nature of the job, cautions a partner in Banks & Dean, an international professional services firm based in Toronto.
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The access career ladder at Carolinas HealthCare System in Charlotte, NC, grew out of two realizations, says the assistant vice president for patient registration: Access employees who dont have the desire or aptitude to be a supervisor or manager need a way to experience career growth, and the opportunity for such advancement is a good way to promote employee retention.
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One unintended consequence of the nations health care safety net which includes public hospitals, community health centers, local clinics, and some primary care physicians is that it is crowding out, or replacing, other insurance options for unmarried childless adults, according to new data from a research associate professor at the Institute for Policy Research at Northwestern University in Evanston, IL.
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A scoring system for assessing which patients are most ready to
be discharged from the hospital can be an important emergency preparedness tool, suggests the director of health services for Horizon Blue Cross Blue Shield of New Jersey, based in Mount Laurel.
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A new emergency department tracking and documentation system at The Ohio State University Medical Center is enhancing communication between registrars and clinicians and streamlining patient throughput, explains the assistant director of patient access services.
