-
At Carolinas HealthCare System in Charlotte, NC, where telecommuting is a growing trend, one department in the revenue cycle arena is made up entirely of employees who work from home, says Chris Johnson, FHFMA, vice president for patient financial services.
-
When a need is expressed within Saint Barnabas Health System, based in Livingston, NJ, there's a pretty good chance its off-site call center, known informally as "the Link," will be able to help in some way, says Belynda Delgado, MSN, BSN, RN, director of Saint Barnabas Health Care Link.
-
Patients at the Medical Center of Central Georgia (MCCG) in Macon "are responding very well" to the use of check-in kiosks, which have led to dramatic reductions in the amount of time they spend being registered and waiting for service, says Jane Gray, CPA, FACHE, FABC, assistant vice president for patient business services.
-
Health care leaders at Shoal Creek Hospital in Austin, TX, and in the city as a whole are taking steps aimed to make it easier for psychiatric patients to get access to care.
-
A behavioral health call center has an important role to play in the treatment of a psychiatric patient who presents at the ED, says Sue Altman, president of the Phoenix-based Call Center Consulting Network.
-
Physicians "will never have to come to the health information management [HIM] department again" with the implementation of new electronic health record technology at St. Francis Health Center in Topeka, KA, says Judy Hintzman, the facility's director of HIM.
-
The defining protocol at a hospital transfer center is clear: If a patient urgently needs care, and your facility is the best place for him or her to receive that care, you bring the person in, provide the care, and talk later about how it's going to be funded.
-
Study: Providers face disincentives to share data
-
Carolinas HealthCare System (CHS) is using palm scan technology originally developed for the Japanese banking industry to ensure accurate patient identification at its five hospitals in the Charlotte, NC, metropolitan area.
-
Financial issues that fall directly under the purview of patient access departments are among the areas most frequently overlooked in pandemic planning, suggests Valerie Sellers, MHA, CHE, vice president of health planning for the New Jersey Hospital Association (NJHA).
