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Make sure you get everything right the first time. That's certainly not new advice for patient access staff, but in this case it specifically refers to applications made for coverage of patients by the federal disability program.
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As a manager, are you playing chess or checkers? That's the question posed by Tony Coletta, MS, PHR, an organizational development consultant for Chicago-based Advocate Health Care.
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After 12 years on the provider side of the revenue cycle, and another 12 in outsourcing or consulting, James F. Heinking, CHFP, FHFMA, finds that the health care professionals he meets and works with "keep talking about the same issues we had 24 years ago."
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Planning is under way for a new ambulatory business center that will consolidate a wide range of outpatient functions at the University of Arkansas for Medical Sciences (UAMS) in Little Rock.
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Raising the value of patient access professionals throughout the health care industry continues to be a major focus of the National Association for Healthcare Access Management (NAHAM), says new President Julie Johnson, CHAM, director of health information management for Mt. Graham Regional Medical Center in Safford, AZ.
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A behavioral health call center has an important role to play in the treatment of a psychiatric patient who presents at the ED, says Sue Altman, president of the Phoenix-based Call Center Consulting Network.
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Health care leaders at Shoal Creek Hospital in Austin, TX, and in the city as a whole are taking steps aimed to make it easier for psychiatric patients to get access to care.
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Patients at the Medical Center of Central Georgia (MCCG) in Macon "are responding very well" to the use of check-in kiosks, which have led to dramatic reductions in the amount of time they spend being registered and waiting for service, says Jane Gray, CPA, FACHE, FABC, assistant vice president for patient business services.
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When a need is expressed within Saint Barnabas Health System, based in Livingston, NJ, there's a pretty good chance its off-site call center, known informally as "the Link," will be able to help in some way, says Belynda Delgado, MSN, BSN, RN, director of Saint Barnabas Health Care Link.
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At Carolinas HealthCare System in Charlotte, NC, where telecommuting is a growing trend, one department in the revenue cycle arena is made up entirely of employees who work from home, says Chris Johnson, FHFMA, vice president for patient financial services.