-
Michael S. Friedberg, FACHE, CHAM, director of patient access services at Apollo Health Street and author of Staff Competency in Patient Access, offers this nugget of truth about management: "If employees feel you'll do anything for them, they'll do anything for you, regardless of pay scale."
-
When your average employee is making $12 an hour, you face distinct and unique challenges.
-
While a recent study in the Annals of Emergency Medicine showed that English-speaking adults often have difficulty understanding physicians' instructions, patients who don't understand English present an additional challenge for ED managers.
-
The ED at Metro Health Medical Center in Cleveland began considering a new policy for patients with minor ailments about two years ago, recalls Charles L. Emerman, MD, chairman of the department of emergency medicine. "Our ED was designed for 100,000 patients a year, and it had become apparent we were going to hit that fairly quickly," he explains.
-
Under a new policy instituted in May 2008, patients in the ED at Metro Health Medical Center in Cleveland who have minor ailments must now pay part of their bill before being treated or be referred to one of MetroHealth's 16 clinics in the area. They are guaranteed an appointment within 72 hours.
-
We have had a cash up-front program at Mary Rutan Hospital since 1993. Since education is one of the keys to successful up-front collections for both patients and staff we have developed many training aids.
-
In early July, The Joint Commission issued a Sentinel Event Alert on behavior among health care professionals and its effect on care.
-
The Planetree model is almost 30 years old but its essence is timeless, says Janet Powell Morin, RN, chief culture officer and former vice president, patient care services at Mid-Columbia Medical Center (MCMC) in The Dalles, OR.
-
Some 91% of health care IT decision makers and executives say that HIPAA regulations influence or strongly influence their IT purchasing decisions, according to a survey by electronic access management tool developer Imprivata.
-
Mandatory use of the National Provider Identifier (NPI), which had been delayed from 2007, took effect May 23. Centers for Medicare and Medicaid Services officials said there were no early reports of abnormalities or significant problems in implementing the change.