Hospital Access Management
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Vendors Continue to Be Weak Point in HIPAA Security
Vendors always have been one of the most worrisome parts of HIPAA security because hospitals and health systems must rely on them for the appropriate technological and physical security for protected data — without the ability to dictate exactly how.
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It Is All About Service: Use Data to Measure Progress
Customer service in revenue cycle areas is quite challenging for many reasons.
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Propensity to Pay Tool Gives Best Possible Options for Patient
This tool tells facilities how likely people are to need a payment plan, charity care, or financial assistance.
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Two Big Obstacles to Success With Walk-Ins
Walk-in volumes are surging, especially in primary care, pediatrics, and for any services that people can shop around for.
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Outpatient Clinics Seeing Many More Walk-In Patients
At one Florida facility, patients came to outpatient clinics asking to see a clinician right away, but no one was available immediately. Registrars were put in the position of asking these patients to wait without knowing their needs.
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Patient Access Fine-Tunes Price Estimate Process
How registrars can provide tailored treatment cost estimates to each patient.
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When Patients Are Identified Multiple Times for Their Own Safety
In clinical areas, asking redundant questions can prevent patient safety disasters.
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‘I Already Answered That Question’: A Valid Complaint About Repeating Information
How to change the preregistration process to stop redundant questions.
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Authorization Process Slower Than Ever: Some Payers Take 2 Weeks to Give Answer
Anyone who finds out he or she needs a diagnostic test urgently already has a lot on their mind. The last thing they are probably thinking about is how long it will take for their insurance plan to decide if it is even going to cover the test.
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