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Time to upgrade some of your copiers? Are you planning to sell the old machines to recoup some money to use for new ones? Think twice before placing your "for sale" sign on the copier because you might be selling more than just the machine.
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The patient access department at Methodist Charlton Medical Center in Dallas recently switched to an automated quality assurance (QA) system. "I had recently come from a very automated facility and was well aware of the benefits a good automated system can provide," says Jeanette Foulk, director of patient access.
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Sheri Lasater, manager of patient access for Penrose-St. Francis Health Services in Colorado Springs, says that wait times have been minimized for scheduled patients through a comprehensive pre-registration program.
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Hospitals and provider networks lead the list of health care entities reporting breaches of unsecured protected health information (PHI), according to the Office for Civil Rights (OCR) breach notification website, which lists 166 entities as of Sept. 30.
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Four months in prison and a $2,000 fine to Huping Zhou, a 47-year-old cardiothoracic surgeon from China and a UCLA health care system employee, for violating the Health Insurance Portability and Accountability Act (HIPAA) should be a cause for concern for hospitals.
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Although business associates are now subject to compliance with the HIPAA Security Rule and the use and disclosure provisions of the HIPAA Privacy Rule, as a result of the Health Information Technology for Economic and Clinical Health (HITECH) Act, hospitals should not assume business associates are taking steps to ensure their compliance.
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Registrars at Kettering Health Network in Dayton, OH, reported feeling very uncomfortable with certain 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Access departments struggling with dwindling cash collections may find that some simple incentives can work wonders. On the other hand, there are some potential pitfalls to consider.
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Even though the number of self-pay and underinsured patients continues to grow at Northwest Community Hospital in Arlington Heights, IL, the patient access department set a goal of increasing emergency department (ED) collections by 50%.
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If a patient requests financial assistance at University of Mississippi Medical Center in Jackson, he or she can expect to be asked for some very specific information about finances more specific than that previously requested. This makes it harder for patients to "game the system."
