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With the help of some user-friendly software and a comprehensive staff training initiative, Parrish Medical Center in Titusville, FL, has dramatically reduced its medical necessity write-offs while improving customer service.
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When the access director asked her what shed like to do, Tara Tinsley, CHAM, access supervisor in the emergency department at Childrens Health System in Birmingham, AL, opted to take on the task of access department trainer, revamping the position into a proactive, hands-on job far different from the way it had been done in the past.
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Educating the public, keeping customers informed, and enlisting volunteers to serve as patient liaisons and advocates are the three main components of an ambitious campaign by Baptist Memorial Health Care in Memphis that aims to reduce emergency department overcrowding.
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Access managers continue to debate the intricacies of the Emergency Medical Treatment and Labor Act, despite the publication of an EMTALA final rule on Sept. 9, 2003, by the Centers for Medicare & Medicaid Services.
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Think beyond the patient when SARS is suspected; JCAHO quality reports available on Internet; Grievance vs. complaint clarified in SHCA guide
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About a year ago, Tara Tinsley, CHAM, access supervisor and department trainer for Childrens Health System in Birmingham, AL, says she came up with the idea of having separate policies and procedures for the various access areas.
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When two police officers arrived at a hospital emergency department asking to be informed if the facility had treated an elderly woman reported missing by her family, hospital staff contacted their outside legal counsel for advice because of wariness about HIPAA privacy regulations. And its good they did.
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Looking at opportunities for improvement after becoming director of patient access at Childrens Health Care of Atlanta about two years ago, it was natural that Millie Brown would turn her attention to the quality of registration data.
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Being educated is the best defense when it comes to ensuring that your hospital is compliant with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
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Nancy Stringer, director of patient access at Truman Medical Center in Kansas City, MO, would like to know how other nonprofit hospitals deal with the impact of nearby for-profit providers that have much stricter patient payment policies.
