Hospital Access Management
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Patients Will Compare Registration to Hotels, Retailers, and Restaurants
Fair or not, patients compare their registration experience with the check-in process at a nice hotel, making reservations at their favorite Italian restaurant, or the ease of buying a new sweater online. How would your department measure up?
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Patient Ambassadors Held to Same Standards as Five-Star Hotels
For registrars at a New York City medical center, the ambassador role was a promotion on the same level as senior registrar. The job requires top-notch customer service skills, problem-solving, and standing for long periods.
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Networking Expertise Elevates Revenue Cycle Employees — and Their Departments
Hospital employees in clinical areas have long recognized the value of networking with others in their field. Now more than ever, the same is true for their revenue cycle colleagues.
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Many Patients Self-Register, But Registrars Still There to Help at One Chicago Facility
Recently, a medical center in Chicago added kiosks to some registration areas. The change went over well with most patients, but registrars remain to offer a friendly face and some help.
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For Patients, Self-Registration Options Mean More Control and Speedier Care
People have become accustomed to digital boarding passes for airlines, self-checkout at grocery stores, and one-click shopping. In contrast, the registration process seems hopelessly antiquated. In theory at least, it is now possible for patients to do it all themselves.
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Financial Navigators Can Solve Complex Cases
For patients facing a stack of complex hospital bills, there is a new kind of expert ready to help.
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Many Continue Asking Age-Old Question: ‘Why Do Hospitals Charge So Much?’
A growing number of states are enacting laws to control the cost of healthcare, including services rendered at hospitals.
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New Appropriate Use Criteria for Radiology Will Affect Patient Access
Is this Medicare’s first step toward requiring authorizations for high-end radiology services?
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Insurance Companies Steering Patients Away From Hospital Sites
Registrars are canceling procedures on short notice much more often these days, not because anyone needs to reschedule but because insurance companies are contacting patients to tell them the hospital setting will cost more.
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Two Good Reasons to Earn a Certification: Pride and Validation
Revenue cycle employees need complex skill sets, yet few have earned any type of certification in their field.