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Hospital Access Management

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  • Take a deep breath, now prepare for EDI deadline

    Just as access managers take a breath after rushing to make sure their hospitals are in compliance with the privacy standard, its time to kick into gear for the upcoming HIPAA transaction code-set deadline, which is Oct. 16, 2003.
  • Teamwork and Excel expertise lead to fewer ‘on-hold’ accounts

    Philadelphias Presbyterian Medical Center, part of the University of Pennsylvania Health System, is dramatically reducing the number of accounts on hold in its DNFB and OPEX queues and freeing up the revenue they represent with multidisciplinary teamwork and the development of review and monitoring reports on Excel spreadsheets.
  • News briefs

    OIGs EMTALA fines continue downward trend; HFMA issues status report on billing project; JCAHO hospital standards reduced to 225 from 508; Survey: Providers ready for October HIPAA deadline; Prompt-pay legislation signed by Texas governor; Hospitals doing good job, say majority of Americans
  • EMTALA Q&A: How much is too much talk about wait time?

    This column runs occasionally in Hospital Access Management and addresses questions regarding the Emergency Medical Treatment and Labor Act.
  • JCAHO standard to address crowded EDs

    Access managers with responsibility for emergency department registration will want to be aware of the proposed new ED overcrowding standard from the Joint Commission on Accreditation of Healthcare Organizations that could become effective in early 2004.
  • AMs report few problems with new privacy notice

    Implementation of the Health Insurance Portability and Accountability Act privacy rule appears to be going surprisingly well, thanks to extensive planning and a public already used to being informed about privacy practices. Thats the consensus of a sampling of access managers who spoke with Hospital Access Management about their hospitals experience with the regulation.
  • Quick hits and long-term solutions for collections

    Health care organizations aware of their need for systemic change but short on the capital required increasingly are taking a two-pronged approach: Make some quick revenue-producing hits first, and then implement the longer-term solutions. Thats just one of the strategies in place at Parkland Health and Hospital System in Dallas.
  • Career Paths: Veteran AM moves to collections, gets results

    Martine Saber, CHAM, had something of an awakening when she assumed her current position as director of support services for HCA Healthcare in Palm Harbor, FL. As a longtime patient access director, she was well aware of the importance of getting it right at the point of registration, and worked diligently with her staff to foster the creation of accurate claims.
  • Mission: Improve, expand centralized outpatient reg

    When Anthony M. Bruno, MPA, MEd, took on the challenge of creating an access department at Philadelphias Presbyterian Medical Center, part of the University of Pennsylvania Health System (UPHS), one of his first hires was Colette Howerton, who became the new manager for outpatient access services.
  • Try to avoid sensitive material in your e-mail

    The SCPIE Companies, an insurer in Los Angeles, recently offered its own advice on reducing the risk of e-mail communication in health care. In addition to endorsing the eRisk guidelines, SCPIE says health care providers must be careful about when they choose to use e-mail.