Hospital Access Management
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Consumer-driven focus redefines access role
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Commission will prepare Medicare for baby boomers
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Customer service prompts one-stop registration
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Access gains importance as plans stress service
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Intensive training yields consistency, accuracy
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Competency Test Targets Areas that Need Attention
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MedScape offers a career page on its Web site
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Draft compliance plan: Billers, coders in the spotlight
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Call centers future focal point of health care
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Patient satisfaction data enhanced by software