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Get out of my room! Im not signing any paperwork. How you get paid is your problem, not mine. Thats what a self-pay patient who required open heart surgery told a case manager at Trinity Rock Island (IL).
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A small group of patient access employees at St. Anthony Central in Lakewood, CO, participate in the departments Unit Base Council which is charged with coming up with ways to improve customer satisfaction.
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By creating a more efficient registration process, the percentage of patients stating they were satisfied or very satisfied in response to the survey question, How satisfied were you with the registration process? rose from 50.7 % to 58.5% positive in just one month at Saint Elizabeth Regional Medical Center in Lincoln, NE.
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Your new hires impressive experience with registration and financial counseling doesnt mean he or she is the right fit for the emergency department (ED).
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Do staff members mention a patients name not just once, but three times during the registration process?
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The University of Texas M.D. Anderson Cancer Center in Houston launched a new patient webportal that allows patients to participate in scheduling their first appointment, reports Connie Longuet, MBA, MHA, CHAM, director of patient access services.
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Occasionally, a patients name on the admission sheet jumps out at Linaka Kain, disability examiner/Medicaid specialist at Trinity Rock Island (IL) campus, because shes seen it many times in a short amount of time.
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If a registrar is in the middle of collecting demographic information from a patient, he or she might be suddenly interrupted by a clinician entering the room.
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About a dozen patient access employees a year take the Certified Healthcare Access Associate (CHAA) examination at University of Utah Health Care in Salt Lake City, and only two have n65ot passed in the past five years.
