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While the emergency departments (EDs) at St. Lukes University Health Network in Bethlehem, PA, had a cash collection program in place two years ago, it was inconsistent and informal, according to Annemarie Mariani, patient access director.
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When the Supreme Court ruled on the Affordable Care Act last year, it was widely hailed as a win for the healthcare reform law, according to the National Association of Healthcare Access Management (NAHAM), quoting an article in Stateline.
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At the same time emergency department (ED) registrars began asking self-pay patients for a $25 payment at St. Lukes University Health Network in Bethlehem, PA, the department implemented an onsite medical assistance program.
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Because its our policy. Its required by the state. If a wary patient asks registrars why a certain piece of demographic information is needed, these answers are likely to make matters worse.
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The Department of Health and Human Services (HHS) published a final rule on Feb. 25 outlining essential health benefits that must be covered by all insurers wishing to participate in the new health insurance marketplaces.
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If it seems like you are seeing increasing numbers of patients with high-deductible health plans, its not your imagination.
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If a physician complains that a visit should have been scheduled as 40 minutes instead of 20 minutes because of the patients multiple diagnoses, wouldnt it be great to be know exactly what the patient said during the initial call, instead of assuming it was the schedulers error?
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At University of Pittsburgh Medical Centers Physician Division, every interaction with the patient is designated as an opportunity to collect an outstanding balance, says Karen Shaffer-Platt, vice president of the revenue cycle.
