Hospital Access Management
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Financial Counseling During COVID-19: Mix of Old School, New Tech
Registrars working remotely still have to carry out regular duties, which calls for using some old and new tricks alike.
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Revamped ED Registration for COVID-19: ‘All Hands on Deck’
A detailed look at how registrars can help busy emergency department workers intake COVID-19 patients.
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Registration Areas with Low Volumes: ‘Great Deal of Down Time’
At some facilities, registrars may have little to work on during the COVID-19 crisis. Instead of intaking patients for elective procedures or collecting copays, these staffers are finding other ways to contribute.
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Flexible Shifts Smooth Sudden Transition to Remote Work
Hospital registration has suddenly moved from face-to-face encounters that happen right when the patient presents, to a work queue-based task handled remotely.
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Revenue Cycle at Forefront of Organizational Changes
At hospitals across the United States, administrators had to quickly create effective processes to separate COVID-19 patients from other patients. Revenue cycle leaders have been closely involved in this.
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Registrars Redeployed to Cover Overwhelmed EDs
Facilities are shuffling staff to relieve emergency department staff trying to keep up with COVID-19 triage.
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For Patient Access, COVID-19 Means ‘New Normal Every Day’
Countless news stories are reporting on what clinicians are facing in overwhelmed emergency departments and intensive care units during the COVID-19 pandemic. However, few people realize what is going on behind the scenes in patient access.
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Automating Auths: Not as Simple as It Sounds
If electronic prior authorization was implemented fully across the industry, the extra hours of work and high costs could be reduced significantly.
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When It Is Life and Death, No Time to Wait for Authorization
Denied claims for urgent, medically necessary procedures are no laughing matter. Patient access staff have to appeal each denial, a time-consuming and expensive process. A New York law states that if a patient presents with unexpected complications or requires additional services in the course of treatment, a health insurer will no longer be able to deny payment due to lack of prior authorization.
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The Pushback to Burdensome Authorization Requirements Has Begun
It is hard to dispute the fact that prior authorization requirements place a heavy burden on both patients and providers. Yet the number of services and medications requiring auths continues to increase. Read on to learn about several trends.