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A complaint made years ago by a patient in the emergency department she was overseeing serves as a continual reminder for a former longtime patient access director who conducts customer service seminars at various health care facilities and professional association meetings.
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Many hospitals arent as committed as they think they are when it comes to point-of-service (POS) cash collection, suggests one of the founding partners of IT Program Associates, an Atlanta-based company that specializes in executive advisory services around revenue cycle and information systems.
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An ambitious scanning project at Mt. Graham Regional Medical Center in Safford, AZ, has turned mountains and mountains of paper into easily accessible electronic medical records, consent forms, and financial documents.
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Cooperation and collaboration have been the keys to success in the trial run of a new process for screening orders for medical necessity at the point of care — in the physician’s office — and electronically sending them to the hospital, says the manager of the same-day surgery and presurgical testing departments at Advocate Good Samaritan Hospital in Downers Grove, IL.
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An innovative homeless shelter — where people who need post-discharge medical care are allowed to stay 24-hours a day — is freeing up hospital beds for more acute patients and providing ongoing benefits to individuals who typically access the health care system only through the emergency department.
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Marketing and advance planning were the keys to success when Memphis, TN-based Baptist Memorial Health Care began offering its patients on-line registration, says the corporate director of access operations.
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It became very clear that customers of Dayton, OH-based Kettering Medical Center Network were ready for on-line registration soon after the hospital network began testing the process in August 2004, says the director of patient registration and central scheduling.
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Beginning Oct. 1, the Centers for Medicare & Medicaid Services will no longer process electronic Medicare claims for payment unless they comply with the Health Insurance Portability and Accountability Act.
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The Centers for Medicare & Medicaid Services has issued revisions to its interpretive guidelines for the hospital conditions of participation (CoP) in Medicare, including clarifications on how patient grievances should be handled and when a billing complaint is considered a grievance.
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Are there any listservs for admitting/access departments?— Paula Caster, admitting/communications supervisor at Ridgecrest (CA) Regional Hospital
