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The patient is ready for surgery, or so the surgeon says. However, the circulating nurse says the patient is asking about the risks of the surgery and appears to be confused about what procedure is being done.
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The impostors visiting hospitals must be taken very seriously, says the vice president for accreditation field operations with the Joint Commission on Accreditation of Healthcare Organizations.
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Sooner or later, some type of crisis will hit you and your organization. It's an inevitable part of your job, so risk managers should plan for that day by preparing contingency plans and putting together a "bible" of crucial information ahead
of time, suggest two risk managers who have weathered storms.
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Prices in the commercial insurance industry, which declined steadily in 2004 in the first yearlong soft market since 1998, may be showing signs of a rebound, according to a new survey.
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Healthcare Risk Management has learned that terrorists may be behind a recent spate of incidents in which people posed as JCAHO surveyors, doctors, or government officials to gain access to hospitals. Experts in hospital security and terrorism say the most likely explanation for these impostors’ attempts to gain access is they are collecting information for future attacks on health care facilities.
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The vice president for accreditation field operations with the Joint Commission on Accreditation of Healthcare Organizations urges risk managers to question anyone claiming to be a Joint Commission surveyor at your facility.
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Never assume people are who they claim to be, says the president of the International Association for Healthcare Security and Safety in Glendale Heights, IL.
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The Department of Homeland Security recently issued a special bulletin that warns of an increase in suspicious activity at hospitals. DHS warns that the impostors may be terrorists and that “U.S. hospitals offer easy public access and would be recognized by terrorist planners as easy, accessible targets. Known targeting of such facilities would instill great panic and fear in the general public.”
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Officials at two small hospitals in New Jersey say impostors tried to gain access to their facility in scenarios that match the accounts heard from other hospitals across the country.
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Risk managers often see the media as enemies trying to show you at your worst, but you're better off looking at reporters as potential allies. That may be hard when they're firing aggressive questions at you, but with the right approach you can use the media to get your message to the public, say the risk control director with CNA HealthPro in Chicago, and a risk control consultant with the company.
