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Employers are interested in moving beyond traditional occupational health and minor acute care services, to offering a full range of wellness and primary care services, according to research from the Washington, DC-based Center for Studying Health System Change (HSC).
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Health care workers at public hospitals are at much greater risk of injury than workers at private hospitals, according to new data from the U.S. Bureau of Labor statistics
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The first step toward building a new safety culture may be taking stock of the one you've already got. Do your employees believe that managers care about employee safety? Do they feel comfortable alerting managers to hazards? Do they use personal protective equipment when it's recommended?
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It happens again and again at hospitals across America. A new case manager joins a department and receives minimal on-the-job training from another case manager who is trying to do his or her own job at the same time.
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At New England Baptist Hospital, in Boston, social workers meet most patients at the pre-admission screening appointment. A case manager follows up with at risk patients after discharge to make sure they have a smooth transition home.
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As part of its efforts to increase patient satisfaction and reduce length of stay, City of Hope reorganized its case management department, assigning case managers by unit and assigning all utilization review activities to a dedicated staff of registered nurses.
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[Editor's note: This month we include the first part of a two-part series on demonstrating the value of case management to your organization. We cover metrics to measure and goals for your department. In next month's issue, we'll continue with examples of benchmarking and case management report cards.]
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Examples of financial outcomes measures include length of stay (LOS), cost per day, cost per case, and third party payer denials.
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Quality outcome metrics, compiled for the entire organization, include readmissions, discharge/disposition delays, delays in service/turnaround time, patient satisfaction, and inappropriate admissions.
