Employee Management
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What Makes a Good Case Manager? Look Beyond the Résumé
The skills that make a good case manager are not necessarily those you find on a résumé. Look for people with a passion for giving, nurturing, and caring for people.
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Get Input From Staff About Team Member Candidates
The most effective way to choose a new employee who will fit in with the current team is to give the team a chance to interview the candidates and provide input.
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Know What to Look for Before Hiring New Staff
One of the biggest challenges case management directors face is balancing the need to fill the vacancy quickly with the importance of hiring the right person. Before starting the hiring process, case management leadership should look at the current staff’s characteristics and list the skills the ideal candidate should possess.
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It Takes Data to Convince the C-suite to Add Staff
In many hospitals, senior management does not understand the importance of the case management role until the hospital is audited and penalties are assessed. To justify adding staff, case management leaders must speak a language that the C-suite understands, and that is finance.
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Case Managers Are Aging, But Who Will Take Their Place?
Hospital case managers are being asked to take on a bigger, more important role — but, in many cases, staff is not increasing, leading to high caseloads, low morale, and burnout.
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Failure to Diagnose and Provide Follow-up Care Causes Death and $2.5 Million Verdict
A patient's chest pain was ruled noncardiac, leading to the patient's eventual heart attack and death.
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Failure to Diagnose Breast Cancer Results in $21.5 Million Verdict
Failure to schedule and perform biopsies led to stage three breast cancer in a female patient.
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Study: Residents Want to Be Involved in Error Disclosure
Residents’ error disclosure skills have improved over time, according to a recent study. Researchers compared residents’ skills in 2012 and 2013 with the skills they had in 2005, and found significant improvement.
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Risk Management Lessons from Running With the Bulls in Spain
As a risk management professional, it’s difficult to turn off my safety radar simply because I’m on vacation.
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Don’t Forget Human Resources in Litigation
Human resources often is overlooked in situations that could lead to a lawsuit. Risk managers should notify human resources of an employee’s involvement in potential litigation.