Employee Management
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Digital Chatbot Helps Guide Patients Through Hospital Care
Banner Health is using “chatbots” in some of its EDs to help guide patients through the care process and improve satisfaction. Patients can interact with the chatbot in a conversational style on their cellphones to ask questions and stay informed about schedules, lab statuses, and other aspects of their experience.
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Can Telemedicine Deliver High-Quality Geriatric Care to Rural EDs?
More than 100 U.S. EDs that have achieved some level of credit through the Geriatric Emergency Department Accreditation (GEDA) program. These EDs have taken specific steps to better meet the needs of older patients who present to the ED according to Geriatric Emergency Department Guidelines, established in 2013. However, recognizing that smaller, rural hospitals often do not have the training or resources to meet GEDA standards, researchers are determining if telemedicine technology can be leveraged to make this accreditation available to these facilities.
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Study Highlights Effects of Case Management on Reducing Readmissions
A recent study revealed that case management programs helped improve hospital quality and led to reductions in hospital readmission rates. Hospitals that collaborated with home health agencies, used telehealth, or made house calls experienced lower readmission rates related to pneumonia. Case management services and referrals to home health agencies were among the main factors that affected readmission rates.
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Program Targeting Skilled Nursing Facilities Reduces Readmission Rates by 25%
A study from Mount Sinai Health System in New York City revealed that 25% of patients who were transitioned to a skilled nursing facility (SNF) returned to the hospital within 30 days. The organization employed case management solutions to achieve a 20% reduction in the 30-day readmissions from SNFs.
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Maternal and Infant Health Need Science-Based Case Management Plan
Evidence-based recommendations to prevent preterm births include assessing patients’ risk levels and considering a variety of potential complications and health problems.
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Maternity Case Managers Can Help Patients and Reduce Costs
American women who are pregnant or have just given birth are dying at a rate higher than most high-resource nations, and the morbidity rate is three to four times greater for black women. Their death rate is equivalent to pregnant women in less affluent nations, including Mexico or Uzbekistan. Maternity case managers can help prevent pregnant women from experiencing health crises and help keep their infants out of the neonatal ICU. Case management helps promote better education about the risks of preterm births.
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CDC Posts Draft Guideline on Healthcare Personnel Infections
Employee health professionals have until April 27 to comment on the latest section of the CDC’s draft guidelines, “Infection Control in Healthcare Personnel,” posted in the Federal Register.
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Oregon Healthcare Violence Prevention Law Takes Effect
In the absence of long-sought federal legislation to prevent violence in healthcare, Oregon becomes the latest state to enact protections for healthcare workers against workplace violence. Effective Jan. 1, the law requires healthcare employers to conduct comprehensive security and safety evaluations using state or nationally recognized workplace violence prevention methods.
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Don’t Call It Burnout: Clinicians Are Suffering ‘Moral Injury’
“Burnout” is a term that tends to blame the victim — in this case, healthcare workers — overwhelmed by a system that often puts them at odds with their duty to protect patients. A more accurate term for this condition is “moral injury,” an expert explains.
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More Than 3,000 HCWs Infected With COVID-19 in China
More than 3,000 healthcare workers in China have suspected or confirmed novel coronavirus infections, raising the stakes considerably as employee health professionals brace for community spread to begin in the United States. The authors of a published report from China described a COVID-19 outbreak in a hospital in Wuhan, which resulted in 40 infections in clinical staff caring for patients. In addition, about one-fourth of the healthcare workers contracted the coronavirus from a single patient.